At astrulixy, we aim to make your shopping experience seamless by delivering your shoes safely and on time.
Order Processing
All orders are processed within 1-2 business days. Once your order is ready to ship, you will receive a confirmation email with your tracking information.
Delivery Options
We offer multiple shipping methods to fit your needs:
- Standard Shipping: 4-7 business days
- Expedited Shipping: 2-4 business days
- Priority/Express Shipping: 1-2 business days
Delivery times may vary depending on your location, carrier, and order volume.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and selected shipping method. Occasionally, we offer free shipping promotions — check our website for current deals.
Order Tracking
Once your order ships, a tracking number will be emailed to you. Track your package online to know exactly when it will arrive.
International Shipping
We ship worldwide! Please note that international deliveries may incur customs duties, taxes, or other fees, which are the responsibility of the customer. Delivery times may vary based on your country’s customs process.
Lost or Damaged Packages
If your order is lost or damaged during shipping, contact us immediately at support@astrulixy.com. We’ll work quickly to resolve the issue or arrange a replacement.
Questions?
Our customer support team is here to help with any shipping or delivery questions. Reach out to us at support@astrulixy.com.