At astrulixy, we want you to love every step you take in our shoes. If you’re not completely satisfied with your purchase, we’re here to make the return process simple and hassle-free.
Returns Window
You may return your shoes within 30 days of the delivery date for a full refund or exchange. Please ensure the shoes are unused, in their original packaging, and in the same condition you received them.
How to Return
- Contact Us: Reach out to our support team at support@astrulixy.com with your order number and reason for return.
- Prepare Your Package: Place the shoes in their original box and packaging.
- Ship It Back: Follow the return instructions provided by our team to send the item back.
Refunds
Once we receive and inspect your returned shoes, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
Exchanges
If you’d like a different size or style, let us know! We’ll guide you through exchanging your shoes quickly and conveniently.
Non-Returnable Items
- Shoes that have been worn outdoors
- Clearance or final sale items
- Gift cards
Need Help?
Our customer service team is happy to assist with any questions or concerns about returns. Contact us at support@astrulixy.com.